Learner feedback is an important process within Norpro Training Ltd, and an opportunity for us to gain your views and opinions which will help us improve the quality and standards of our provision in the future.
The surveys will be carried our throughout the academic year.
PERSONAL SUPPORT / HEALTH & WELL BEING
Norpro Training offer support to all our learners on a pastoral basis and we do
whatever we can to enable you to complete your course.
If you have any difficulties that affect your life inside or outside of your education, if you
need any advice, guidance or would like individual one off or continued support, please let
We offer mentoring, advice and guidance, referring or signposting you to appropriate
support organisations or by just listening to you.
Anything bothering you is worth talking about!
Contact Carole Elliott on: 01752 559426
or e-mail: email@example.com
SAFEGUARDING and PROTECTION CHILD/VULNERABLE ADULT
Abuse is mistreatment by any other person or persons that causes another person or
person’s significant harm. The abuse can vary from significantly affecting someone’s
quality of life by treating them with disrespect, to causing actual physical suffering.
The 4 main categories of abuse are:
• Domestic violence, bullying; cyber bullying, financial abuse and self-harm are also
classed as abuse.
EQUALITY & DIVERSITY
The Equality Act 2010 brings together many separate pieces of legislation into one single
act. Combined, they make up a new act that provides a legal framework to protect the
rights of individuals and advance equality of opportunity for all.
The Equality Act 2010 simplifies, strengthens and harmonises the current legislation
to provide Britain with a new discrimination law which protects individuals from unfair
treatment and promotes a fair and more equal society.
The protected characteristics are:
• Ethnic background
• Gender Reassignment
• Marriage/Civil Partnership
• Pregnancy and Maternity
• Religion or belief
• Sexual orientation
The Equality Act sets out the different ways in which it is unlawful to treat someone, such
as direct and indirect discrimination, harassment, victimisation and failing to make a
reasonable adjustment for a person with a disability.
Treating a person or particular group of people or person differently from others.
This is a negative judgment or opinion formed beforehand of a particular type of person or
Hatred or intolerance of another ethnic group or groups.
When people “label” a type of group or individual based on what they think the person or
people should be like.
Diversity aims to recognise, respect and value people’s differences to contribute positively
to our society and promote an inclusive culture for all.
We would very much appreciate your views on your learning experience and would love
to hear how you feel we could improve. Your views are very important to us so please feel
free to make contact.
If you would like to have your say please contact
Carole McHardie – 01752 559426
THE MORALS AND PRINCIPLES OF LIFE IN BRITAIN
• Individual liberty
• Participation in community life
• The rule of law
• Tolerance of those with different faiths and beliefs participation in community life
• Improve your self-knowledge, self-esteem and self-confidence
• Distinguish right from wrong and to respect the law of England
• Accept responsibility for your behaviour, show initiative and to understand how you can
• Contribute positively to your local community and society as a whole
• Gain a broad general knowledge of and respect for public institutions and services in
• Further tolerance and harmony between different cultural traditions, to gain an
appreciation for and respect for their own and other cultures
• Encourage respect for other people, and have a healthy respect for democracy
Someone who does not know, or believes that it is impossible to know, if a God exists
The absence of belief in any Gods or spiritual beings.
A way of living based on the teachings of Siddhartha Gautama.
The world’s biggest faith, based on the teaching of Jesus Christ.
A group of faiths rooted in the religious ideas of India.
Revealed in its final form by the Prophet Muhammad.
Based around the Jewish people’s covenant relationship with God.
A young religion founded in Jamaica in the 1930s.
Japanese folk tradition and ritual with no founder or single
The religion founded by Guru Nanak in India in the 15th
An ancient tradition of philosophy and
belief rooted in Chinese worldview
PREVENT (safeguarding vulnerable people)
Prevent is part of the UK’s counter terrorism strategy, preventing people from becoming
involved in or supporting terrorism.
The process where someone is exploited and manipulated towards crime or terrorism,
most often by someone else who have their own negative objectives.
What to do
If you are concerned about someone you know who may be displaying unusual
behaviours, they may be having problems at home or other personal issues, this could
mean that they could benefit from support.
What will those signs that someone needs help look like?
In truth they will look a lot like other troubling behaviour, so without worrying too much
about the reason for someone you know acting differently or in a strange way, think about
what behaviours would give you a reason to be concerned. It is usually as simple as a gut
feeling that a friend might be in need of some support or help.
So please talk to someone for support.
While the risk of someone being radicalised is very rare, it’s not one we can
Everyone needs to NOTICE, CHECK and SHARE
Norpro Training Safeguarding Officer
Tel: 01752 559426
PREVENT TEAM: 01392 452555
Anti-terrorist hotline: 0800 789 321
Crime-stoppers: 0800 555 111
Local police: 101
Emergency call: 999
Being mentally healthy doesn’t just mean that you don’t have a mental health problem.
We all have mental health!
If you’re in good mental health, you can:
• make the most of your potential
• cope with life
• play a full part in your family, workplace, community and among friends.
Some people call mental health ‘emotional health’ or ‘well-being’ and it’s just as important
as good physical health.
Common mental health difficulties include: Affects approximately
Mental health is everyone’s business. We all have times when we feel down or stressed or
frightened. Most of the time those feelings pass. But sometimes they develop into a more
serious problem and that could happen to any one of us.
Everyone is different, you may bounce back from a setback while someone else may feel
weighed down by it for a long time.
Your mental health doesn’t always stay the same. It can change as circumstances change
and as you move through different stages of your life.
There is sometimes a stigma attached to mental health problems. This means that people
might feel uncomfortable about them and don’t talk about them much. Many people don’t
even feel comfortable talking about their feelings. But it’s healthy to know and say how
you’re feeling. It is just as important to support those around you who maybe experiencing
a period of low mental health. If you or some you know is having difficulties with their
mental health go straight to your GP, a trusted professional or friend for support
Anxiety 4.7 in 100 people
Depression 2.6 in 100 people
Eating disorders 1.6 in 100 people
Mixed anxiety and depression 9.7 in 100 people
OCD 1.3 in 100 people
Panic disorder 1.2 in 100 people
Phobias 2.6 in 100 people
Post-traumatic stress disorder 3.0 in 100 people
Men and women are advised not to regularly drink more than 14 units of alcohol per week
The C-Card is a condom distribution scheme aimed at 13-24 year olds living and working
in Plymouth. Young people are seen and registered by a trained professional (under 16s will
be assessed for competency to consent) who may then issue a C-card. This card can then
be presented at over 50 sites in Plymouth where the C-Card is recognised. These include
youth services, pharmacies, GP surgeries, clinics and more.
You need to be on the electoral register to vote in elections and referendums you will need
your National Insurance number or your passport if you’re a British citizen living abroad
protect children, young people or vulnerable adults who are suffering, or are likely to suffer,
A physical or mental impairment which has a substantial and long term adverse effect upon a
person’s ability to carry out normal day to day activities.
A physical or mental characteristic which means people find an alternative way of carrying
out daily activities. i.e. personal support (psychologist, psychiatrist etc.), prescribed
medication or a manmade aid. (wheelchair, hearing aid, guide dog etc.)
The cultural characteristics that connect a particular group or groups of people to each other.
The process where a person’s physical gender characteristics are changed from male to
female or female to male by means of medical procedures such as surgery or hormone
Health and Well Being
The combination of a person’s physical, social, mental and emotional state.
A term that collectively refers to “lesbian, gay, bisexual, and transgender” people.
The process where a vulnerable person is exploited and groomed.
Pro-active steps taken to try and reduce the possibility of abuse.
A person’s preference or orientation to be homosexual,
heterosexual or bi-sexual, pan sexual or asexual.
USEFUL ORGANISATIONS /
LINKS FOR INFORMATION AND ADVICE
Citizens Advice Bureau: 0344 826 9717 / www.plymouthcab.org.uk / 01752 254406
Family Information Services: 0344 411 1444 / www.adviceplymouth.org.uk
FRANK: 0300 123 6600
Harbour: 01752 434343 / 434567
LGBT Pride in Plymouth: prideinplymouth.org.uk
Mental Health support Plymouth and District Mind Association: 01752 512280
Plymouth & Devon Racial Equality Council: 01752 224555 /
Plymouth Online directory: www.plymouthonlinedirectory.com
Routeways: 0800 783 4259 / www.routeways.org.uk
Young people’s service The Zone: 01752 206626 / firstname.lastname@example.org
Norpro Training Ltd
30 Ham Drive
Tel: 01752 559426
Norpro Training Ltd
Hours for reception:
Monday - Friday
08.30 - 16.30